PRIVACY POLICY

TNE AB (AlexFoxx.com or “We”) knows your privacy is important to you and we are committed to providing a safe and secure user experience. This Privacy Policy is incorporated into the AlexFoxx.com Terms of Use and Terms and Conditions, and applies to the use of AlexFoxx.com online at www.alexfoxx.com and on mobile devices (collectively, “AlexFoxx.com”), which are owned and operated by TNE AB. This Privacy Policy explains our practices, including your choices, regarding the collection, use, and disclosure of certain information, including any personal information, of our users and individuals whose payment details are used to purchase AlexFoxx.com (collectively, “you”).

What Information We Receive From You

Information you provide to us: We collect information you provide to us which includes:

  • email address, postal code, and payment method(s). We collect this information in a number of ways, including when you enter it while using our service, interact with our Customer Service, or participate in surveys or marketing promotions;
  • information when you choose to provide reviews or ratings, preferences, account settings, (including preferences set in the “Menu” section of our website), or otherwise provide information to us through our service or elsewhere.

Information we collect automatically: We collect information about your use of our service, your interactions with us and our advertising, as well as information and specifications regarding your computer or other device used to access our service (such as systems, mobile devices, computer type). This information includes:

  • your activity on the AlexFoxx.com service;
  • your interactions with our email;
  • details of your interactions with Customer Service, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings;
  • device IDs or other unique identifiers;
  • device and software characteristics (such as type and configuration), connection information, statistics on page views, referring source (for example, referral URLs), IP address (which may tell us your general location), browser and standard web server log information;
  • information collected via the use of cookies, web beacons and other technologies, including ad data (such as information on the availability and delivery of ads, the site URL, referring link, as well as the date and time). (See our “Our use of cookies” section for more details.)

Information from other sources: We also obtain information from other sources. We protect this information according to the practices described in this Privacy Statement, plus any additional restrictions imposed by the source of the data. These sources vary over time, but could include:

  • service providers that help us determine a location based on your IP address in order to customize our service and for other uses consistent with this Privacy Statement;
  • payment service providers who provide us with updated payment method information based on their relationship with you;
  • online data providers, from which we obtain demographic, interest based and online advertising related data;

You are not required to create an AlexFoxx.com account to gain access to many areas of AlexFoxx.com. If you do create an account, we ask for certain information to process your registration, including an email address and password. If you purchase an account, our payment processor, Stripe, requests additional information, including your full name and payment method details. We do not receive or store payment information. You can find more information about Stripes privacy policy at https://stripe.com/eu/privacy

In addition to the information you provide to us, when you use AlexFoxx.com, you may automatically submit information about the computer, mobile device, or other devices you use to access AlexFoxx.com and about how you use AlexFoxx.com. For example, we receive data about the device and browser you are using. We may also receive information such as your language, operating system, device branding and model, the date and time of your visit, the pages you view and the website from which you clicked on a link to AlexFoxx.com. We do this to improve the services we offer you.

How We Use Your Information

We use information to provide, analyze, administer, enhance and personalize our services and marketing efforts, to process your registration, your orders and your payments, and to communicate with you on these and other topics. For example, we use information to:

  • Authenticating your login and processing your payments;
  • Providing customer support and sending confirmations about your account;
  • Protecting our intellectual property or other rights, prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and enforcing our terms (such as monitoring for account sharing);
  • Determine your general geographic location, provide localized content, and help us quickly and efficiently respond to inquiries and requests;
  • Managing and improving our business, our content, and our simulations; and
  • Communicate with you concerning our service (for example by email, and online messaging channels), so that we can send you news about AlexFoxx.com, details about new features and content available, and special offers, promotional announcements, and consumer surveys, and to assist you with operational requests such as password reset requests. Please see the “Your choices” section of this Privacy Statement to learn how to set or change your communications preferences.

We may provide you the opportunity to participate in surveys, and those materials may request that you provide personal information or other demographic information. Such information will be used for purposes of the survey and otherwise as described in this Privacy Policy. Please note that participation in these surveys is completely voluntary and you may decline to provide such information.

We also reserve the right to use non-personal information (e.g., de-identified or aggregate data) for any purpose. In these situations, all data is disclosed either in aggregate form or with information that can identify you removed.

Disclosure of Information

We disclose your information for certain purposes and to third parties, as described below:

  • The TNE AB company: We share your information among the TNE AB company as needed for: data processing and storage; providing you with access to our services; providing customer support; making decisions about service improvements; content development; and for other purposes described in the “How We Use Your Information” section of this Privacy Statement.
  • Service Providers: We use other companies or contractors (“Service Providers”) to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide marketing, advertising, communications, infrastructure and IT services, to personalize and optimize our service, to process credit card transactions, send emails, or other payment methods, to provide customer service, to analyze and enhance data (including data about users’ interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services. These third parties may have access to your information only for purposes of performing these tasks on our behalf and we contractually require them to protect your information consistent with this Privacy Policy.
  • Protection of TNE AB and others: TNE AB and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment or account fraud), security or technical issues, or (d) protect against harm to the rights, property or safety of TNE AB, its users or the public, as required or permitted by law. We may also disclose your information when we have a good faith belief that disclosure may prevent fraud and abuse of AlexFoxx.com or its users or protect our property rights.
  • Business transfers: In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Statement.
  • Consent: We may disclose your information when we believe we have your consent to do so, such as when you contact customer support and ask us about your account, or when we have the consent of someone we believe is authorized to consent on behalf of you, such as the individual associated with the payment method for your account.

 

No Disclosure to Third Parties for Their Own Marketing Purposes

We believe in protecting your privacy, and therefore do not provide your personal information to third parties for their marketing purposes.

Your information and rights.

You can request access to your personal information, or correct or update out-of-date or inaccurate personal information we hold about you.

To make requests, or if you have any other question regarding our privacy practices, please contact alex@alexfoxx.com. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Please also see the “Your Choices” section of this Privacy Statement for additional choices regarding your information.

We may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks such as free trial or account fraud. We may retain information as required or permitted by applicable laws and regulations, including to honour your choices, for our billing or records purposes and to fulfill the purposes described in this Privacy Statement. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required.

Your choices

  • Email. You can opt out of receiving marketing emails by following the unsubscribe instructions included in each email, but we reserve the right to email you to confirm transactions or to address account issues, such as when you make a purchase, when your password is reset or you contact customer support.
  • Interest-Based Ads. Interest-based ads are online ads that are tailored to your likely interests based on your use of various apps and websites across the Internet. If you are using a browser, then cookies and web beacons can be used to collect information to help determine your likely interests. If you are using a mobile device, tablet, or streaming media device that includes an advertising identifier, then that identifier can be used to help determine your likely interests. For your choices about interest-based ads from TNE AB, please see the “Our use of Cookies” section (below).

 

Security of Personal Information

We have implemented and maintain reasonable security practices to protect against the unauthorized access, use, modification, destruction or disclosure of your personal information. For example, when you enter sensitive information on forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it, including 256 bit encryption. However, no method of transmission or storage is completely secure, and we therefore cannot guarantee absolute security. If you have any questions about security on our website, please contact us at alex@alexfoxx.com

Outside the EU Consent to Processing and Transfer of Information

If you access AlexFoxx.com outside of EU, you fully understand and unambiguously consent to the transfer of your personal information to, and the collection and processing of such personal information in the EU.

Additional Information

Links to third party websites. Our website may include links to other sites that may collect personal information, and whose privacy practices may differ from those of TNE AB. We encourage you to review their privacy policies.

Blog.

Our website will offer publicly accessible blogs. Some blog posts allow comments via Facebook. You may need to login or contact Facebook both to post comments and to delete personal information that previously was posted in the comments. You can review Facebook’s privacy policy at this link: https://www.facebook.com/policy.php.

Our use of log files.

Some of the information we gather automatically is stored in log files. This information includes an anonymized internet protocol address as well as browser, internet service provider, referring/exit pages, search terms, operating system, date/time stamp, and clickstream data. We use this information to prevent account fraud, analyze trends, administer and maintain our services, or track usage of various features within our service.

Our use of cookies.

Like many other companies, we and our Service Providers use cookies and other technologies (such as web beacons), as well as advertising identifiers, for various reasons. For example, we use these technologies to make it easy to access our services by remembering you when you return, to provide and analyze our services. We also use cookies to learn more about our users’ likely interests, and to deliver and tailor our service as well as our marketing and advertising. We want you to be informed about our use of these technologies, so this section explains the types of technologies we use, what they do and your choices regarding their use. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

  1. What are cookies?
    Cookies are small data files that are commonly stored on your device when you browse and use websites and online services. They are widely used to make websites work, or to work more efficiently, as well as to provide reporting information and assist with service or advertising personalization. We use session cookies and persistent cookies. Session cookies allow us to uniquely identify your browser while you are logged in and to process your online transactions. Session cookies disappear from your computer when the web browser is closed or computer is turned off. Persistent cookies make it easier to log into and use our service. Persistent cookies remain on computers after the web browser is closed or the computer is turned off until they expire or are deleted. You can control the use of cookies at the browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our website may be limited. Cookies are not the only types of technology that enable this functionality; we also use other, similar types of technologies. See below for more information and examples.
  1. Why do we use cookies?
    • Essential cookies: These cookies are strictly necessary to provide our website or online service. For example, we and our Service Providers may use these cookies to authenticate and identify our members when they use our websites and applications so we can provide our service to them. They also help us to enforce our Terms of Use, prevent fraud and maintain the security of our service.
  • Performance and functionality cookies: These cookies are not essential, but help us to personalize and enhance your online experience with TNE AB. For example, they help us to remember your preferences and prevent you from needing to re-enter information you previously provided (for example, during member sign up). We also use these cookies to collect information (such as popular pages, conversion rates, viewing patterns, click-through and other information) about our visitors’ use of the TNE AB services so that we can enhance and personalize our website and service and conduct market research. Deletion of these types of cookies may result in limited functionality of our service.
  • Advertising cookies and advertising identifiers: These cookies and advertising identifiers use information about your use of this and other websites and apps, your response to ads and emails, and to deliver ads that are more relevant to you. These types of ads are called “interest-based advertising.” Many of the advertising cookies associated with our service belong to our Service Providers.

 

  1. How can I exercise choice regarding cookies and advertising identifiers?

    To opt out of interest-based ads from AlexFoxx.com please configure the appropriate setting on your device or browser and see more information below. You may still see AlexFoxx.com ads on your device, but they will not be tailored to your likely interests.
  1. How Do we use Web Beacons and other Technologies?

    Web beacons (also known as clear gifs or pixel tags) often work in conjunction with cookies. We and our Service Providers may use them for similar purposes as cookies, such as to understand and enhance the use of our service, improve site performance, monitor visitor traffic and actions on our site, and understand interactions with our marketing (including email and online ads on third party sites). Because web beacons often work in conjunction with cookies, in many cases, declining cookies will impair the effectiveness of web beacons associated with those cookies.

    We use other technologies that are similar to cookies, such as browser storage and plugins (e.g., HTML5 and WebSQL). Like cookies, some of these technologies may store small amounts of data on your device. We may use these and various other technologies for similar purposes as cookies, such as to enforce our terms, prevent fraud, and analyze the use of our service. There are a number of ways to exercise choice regarding these technologies. For example, many popular browsers provide the ability to clear browser storage, commonly in the settings or preferences area; see your browser’s help function or support area to learn more.
  1. Third party cookies.

    Cookies set by us are called “first-party cookies,” while cookies set by others are called “third-party cookies.” A third-party cookie can recognize your device both when it visits our Services and when it visits certain other websites or mobile apps. We do not control how third-party cookies are used, so you should check the website of a third-party cookie provider for more information about how they are used.

    Both first-party and third-party cookies can serve many functions, including analytics, marketing, and advertising. For more information about how you can control advertising or analytics cookies, please see the relevant section below.

 

The third-party analytics companies with whom we partner, including Google (Analytics, Adwords, and Optimise), Facebook, Mixpanel and Segment, may place a unique cookie or use similar technologies on your browser in order to collect non-personal information about your visits to AlexFoxx.com.

We use third-party advertising and analytics tools to help us measure traffic and usage trends for the Service and to share offers with individuals who may be interested in our Services. The Services primarily use the following advertising and/or analytical tools, for which we include relevant privacy information and opt-out options:

  • Segment
    Segment’s use of information collected is set forth in its Privacy Policy, which includes instructions for opt-out.

 

“Do Not Track” Notice

We do not track our customers’ personal information over time and across third-party websites to provide targeted advertising and therefore do not respond to “Do Not Track” (DNT) signals.

Referrals and Gifting

We allow you to refer your friends to AlexFoxx.com and send AlexFoxx.com as a gift, either by manually entering their email addresses or by giving a gift code by other means. If you choose to use these features, we’ll use and store the email addresses only for purposes of sending the gift emails you have requested.

Social Media Widgets

Our website may include social media features, such as Facebook and Twitter buttons. Such features may collect your IP address and information about the page you are visiting, and may set cookies to function properly. Your interactions with these features are governed by the privacy policies of the company providing them.

Change Policy

This Privacy Policy may be updated from time to time. If we make material changes, we will provide notice to you either by email, by posting a notification on AlexFoxx.com or by posting an updated privacy policy on AlexFoxx.com 30 days in advance of the effective date of the updated T&C. Please note that, for existing users, unless otherwise provided by applicable law, your continued use of AlexFoxx.com following the effective date means that you agree with, and consent to be bound by, the updated T&C.

Contacting Us

If you have general questions about your account or how to contact Customer Service for assistance, please contact us at alex@alexfoxx.com. For questions specifically about this Privacy Statement, or our use of your personal information, cookies or similar technologies, please contact us at alex@alexfoxx.com

The data controller of your personal information is TNE AB. Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.

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